Privacy Policy

1. Introduction

Sweet Eye Coffee Roasters ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment processor)
• Account credentials (if you create an account)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your orders, account, or inquiries
• To send promotional emails, newsletters, and special offers (with your consent)
• To improve our website, products, and customer experience
• To detect and prevent fraud or unauthorized activity
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: Payment processors, shipping carriers, email marketing platforms, and website hosting services that help us operate our business
• Legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for core website functionality such as shopping cart and checkout
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement commercially reasonable security measures to protect your personal information, including encryption of sensitive data during transmission (SSL/TLS), secure payment processing, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and tax purposes as required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@sweeteyecoffee.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Sweet Eye Coffee Roasters
1140 N Germantown Pkwy Ste 115
Cordova, TN 38016
Email: support@sweeteyecoffee.com